Refund and Returns Policy
Effective Date: October 11, 2024
At Royal Gem Craft, we want you to be completely satisfied with your purchase. If you are not satisfied, our Refund and Returns Policy allows you to return or exchange items under the following conditions:
Returns
- You may return any item within 30 days of receipt for a full refund or exchange.
- Items must be in their original condition, unworn, and with all original packaging and tags attached.
- Customized or engraved items are non-returnable unless there is a defect.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Refunds will be processed to the original payment method within 5-10 business days.
How to Initiate a Return
To initiate a return, please contact our customer service team at contact@royalgemcraft.com to obtain a return authorization and instructions.
